Service

Individual advice and support.
Based on preferences and delivered on your level.


Hybrid field service

In our unique concept, our highly qualified cso+ product experts travel in pairs directly to physicians.
The initial contact takes place digitally, at a time decided by the physician. The physician then decides what he needs and how we communicate from this point onward. With us, the physician is in full control.
Our field service team won’t appear unannounced; we agree fixed meeting times. To maximize the flow of information, our office-based and field service teams synchronize their actions in the interests of the target group. It is this combination and level of flexibility that makes the difference. The orchestration of all channels and close collaboration between office and field staff enables us to deliver a complete service for your target group that is fully in line with your preferences.

Back-up and vacancy support

Just because you have a full complement of staff today, that doesn’t mean that the situation will be the same tomorrow. We can help you cope with the challenges that arise due to short-notice staffing problems. Our hybrid management program provides personalized digital support for your medical target groups, eliminating the opportunity for your competitors to step in and take advantage.
Our office-based multichannel managers synchronize their work with our field service team to ensure that information is seamlessly communicated to your target group.

The physician must
be the focus of the modern
pharmaceutical industry.

1. Analysis & concept

Target group screening

We develop tailor-made individual management strategies. Our office-based and field service teams synchronize their work to ensure that physicians and pharmacists are kept appropriately informed in a way that meets their needs.

2. Recruitment & training

Science first, sales second

Our employees are highly trained, committed and excellent at building relationships. We always seek out the right people for you and for your project.

4. Evaluation

Feedback & optimization

Does the physician feel like he’s received the best advice? What could be improved? Our Sales & Data Excellence System allows us to optimize and control our processes and respond to changes at any time.

3. Establishing relationships

Lead Management at its best

We put your target group at the heart of everything we do to meet your customers’ unique personal requirements. For the very best customer experience.

ISO-certified quality and information security

Strategists

We are the benchmark for sales strategies in the healthcare market.

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Relationship manager

Creating a dialogue in the healthcare market. For closer relationships and greater value.

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Patient caregiver

Care with a heart.
People are our focus: always!

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Dr. Heike Niermann
General Manager
Wolfgang Höfers
General Manager
Thomas-Marco Steinle
General Manager